Job Title
Apprentice Roofer (App4131)

Business Unit

Home Fix Scotland


Agreed CITB Apprentice Pay Rates

Reporting Structure:


Key Stakeholders:

Customers; other employees; partner agencies, consultants and suppliers; Elected representatives; statutory and voluntary agencies.


Job Purpose:

To carry out maintenance activities on a variety of properties.

Key areas of responsibility (What you’ll deliver):

Ø  To carry out a wide range of work associated with the maintenance of RCH Group properties.

Ø  To undertake all work to a high standard with minimal risk to those it may affect.

Ø  To carry out all types of maintenance work in a multi-skilled environment.

Ø  Undertake appropriate working across trades during peaks/shortfalls of trade skills.

Ø  Ensure that repairs are carried out within the appropriate time limits.

Ø  Liaise with other building trades for the coordination of work activities.

Ø  Undertake work in accordance with current trade/industry specifications and designs

Ø  Utilise hand-held or other mobile devices or any other IT service improvement techniques Liaise with other building trades and relevant staff

Ø  Wear appropriate protective equipment relevant to the task.

Ø  Report all accidents and/or hazardous occurrences to their supervisor

Ø  Assess risks associated with work activities and/or carry out works in accordance with relevant risk assessments

Ø  Provide a high standard of service to all tenants, residents and owners


Expected behaviours/competencies (How you’ll deliver):  CF Level 1

Business and Improvement Focus

Contributes to planning of targets and objectives for own team

Focuses personal effort on activities that contribute to improving performance and Is open and receptive to new ideas and readily adopts new ways of working

Seeks relevant advice/information from appropriate sources and offers new ideas and solutions to current challenges

Shows enthusiasm for developing understanding of organisational challenges and solutions

Customer Focus



Treats customers as individuals by dealing with them in a confident and competent manner

Resolves customer enquiries promptly at point of contact and only refers to others when genuinely appropriate

Interacts well with all customers taking into account the different needs of customers

Strategy and Policy Development

Makes decisions in line with organisation strategies, policies and procedures and how these apply to own role HFS

Understands strategies and policies and how these impact in own team

Financial Awareness

Understands the need for why annual budgets are set

Understands the need to work within defined budgets

Works co-operatively with management on identifying efficiency improvements

Managing Performance

Works to high standard with minimum supervision and support and demonstrates a strong desire to deliver agreed objectives and identifies the steps needed to achieve these

Applies own knowledge and experience to resolve problems, keeping track of own progress, completing work to deadlines or informing others when targets can’t be met

Shares own knowledge and skills openly with others to improve performance and accepts and acts on feedback on own performance, reacting appropriately to both constructive criticism and praise

Decision Making

Assesses information available before deciding on course of action taken

Uses previous experience, standard procedures and common sense to make decisions

Can recognise when decisions need to be referred to line manager


Shows sensitivity and respect for others’ feelings, cultures and beliefs, showing respect for diversity

Makes a positive contribution to the team, supporting colleagues in their day-to-day work

Handles disagreements as they occur, seeking a constructive solution

Shows enthusiasm to broaden own experience, knowledge and skills for own team

Welcomes new staff to organisation by sharing own knowledge and experience in applying organisational procedures

Provides support and feedback to new and existing colleagues when needed

Leadership and Role Model

Is open and honest and is a good role model to other staff

Readily accepts responsibility for decisions and actions taken, including difficult but necessary one

Is knowledgeable  about developments, ideas and opportunities in own team and in greater team in the organisation


Actively listens to what is said and asks questions to aid understanding when unclear

Presents spoken and written information clearly and concisely

Relays information obtained from customers on service levels, needs and preferences to line manager

Keeps customers fully informed of outcomes to any query raised, even if not able to answer query immediately

Equalities and Diversity

Treats everyone with respect

Is prepared to increase own knowledge of the varying needs of customers/ colleagues from different backgrounds and experiences

Considers impact of own actions on others and amends behaviour as appropriate

Challenges inappropriate behaviour and language in others

Health and Safety

Shows good awareness of health and safety regulations in the workplace

Ensures own behaviour complies with all health and safety requirements

If a potential H & S risk to themselves or others is identified by them, this will be immediately reported to their line manager


To be successful in this role you should be able to demonstrate the following (knowledge / skills relevant to this role):

·         Be able to successfully gain a City and Guilds apprenticeship scheme or other recognised apprenticeship.

·         Have an understanding of how to deliver excellent service to customers by responding promptly and efficiently.

·         Knowledge of IT, in particular use of mobile devices is desirable.

·         You will be compliant with all Health and Safety practices and have a general health and safety awareness.

·         Able to understand the diverse needs of customers.

·         Be able to communicate effectively at all levels with internal and external partners and customers.

·         An ability to work proactively and with the minimum of supervision.

·         Full UK driving licence is desirable.

To Apply:

**Download Application Form Here**

Remember to state the apprenticeship you are applying for and the correct reference number found beside job title.

Send complete application to

Closing Date

12noon on Monday 5th August 2019